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商品編號： 9-699-154 出版日期： 1999/03/18 作者姓名： Edmondson, Amy C.;Bohmer, Richard;Heaphy, Emily D. 商品類別： Service management 商品規格： 23p 再版日期： 2000/02/01 地域： Massachusetts 產業： Hospitals and hospital management 個案年度： 1997 - 1997
商品敘述：
Examines the implementation of a new patient care delivery model at Massachusetts General Hospital. Uses clinical and financial data to examine different choices for staffing non-physician health care professionals and to understand the challenges of managing change across multiple professions in the hospital environment. Recently promoted to senior vice president of Patient Care Services, Jeanette Ives Erickson must decide whether a model for patient care delivery is the best way to improve care and reduce costs in the midst of extreme budget pressures and a rapidly changing health care environment.
涵蓋領域：
Organizational transformation;Change management;Management styles;Organizational change;Business process reengineering
相關資料：
Case Teaching Note, (5-600-083), 15p, by Emily D. Heaphy
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